Privacy policy

WatchtowerAI, Inc. (“WatchtowerAI”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

This policy applies to our publicly accessible website and our cloud-based SaaS platform (collectively, the “Service”). By using the Service, you agree to the terms of this Privacy Policy.

We collect both personal information and usage data when you interact with the Service.

2.1 Information You Provide

• Account Information: Name, email address, company name, role/title, and authentication credentials when you register or log in.
• Billing Information: If applicable, we may collect your company’s billing contact details and payment method via a secure payment processor.
• Support and Communication: Information you provide when you contact support, submit forms, or engage with us via email or chat.

2.2 Information Collected Automatically

• Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
• Device Information: Device identifiers and configuration, operating system details, and network information.
• Usage Data: Interactions with the platform (e.g., API calls, feature usage) collected to improve performance and user experience.
• Cookies and Analytics: We use cookies and similar technologies to enhance functionality, remember user preferences, and track website performance (see Section 7).

We use the information we collect to:

• Provide, maintain, and improve the Service
• Authenticate users and manage access
• Monitor usage and detect abuse or fraud
• Communicate with you about updates, support, and relevant announcements
• Comply with legal obligations

We may also anonymize and aggregate usage data to generate insights that help us improve product design and performance.

We do **not** sell your personal information. We may share information with:

• Vendors and Service Providers: Who process data on our behalf (e.g., hosting, analytics, email services), under strict confidentiality terms.
• Legal and Compliance: When required by law, subpoena, or to protect our legal rights or enforce our terms.
• Business Transfers: If WatchtowerAI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information for as long as necessary to provide the Service and comply with legal obligations. Account-related data is typically retained until your account is deleted or as otherwise required under applicable laws.

We implement administrative, technical, and organizational safeguards designed to protect your information. This includes encryption at rest and in transit, role-based access controls, and regular audits.

Despite these efforts, no system is entirely secure. You use the Service at your own risk and are responsible for maintaining the confidentiality of your access credentials.

We use cookies and similar technologies (e.g., local storage, pixels) to:

• Enable essential platform functionality
• Remember preferences and login state
• Analyze usage via tools like Google Analytics or PostHog
• Improve performance and usability

You can control cookie preferences through your browser settings. Disabling cookies may affect functionality.

Depending on your location, you may have certain rights under data protection laws:

• Access, update, or delete your personal information
• Object to or restrict data processing
• Request data portability

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding.

We may store or process your data outside of your country, including in the United States. Where required by law, we implement safeguards to protect your data, such as Standard Contractual Clauses (SCCs) for data transfers from the EU/EEA.

Our website or platform may link to third-party sites or services. This Privacy Policy does not apply to those services, and we are not responsible for their practices. We encourage you to review their policies directly.

Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes via the website or email. Continued use of the Service after updates constitutes acceptance of the revised policy.

For any questions, concerns, or data requests, contact us at [email protected]